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The Urban Casual
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Frequently Asked Questions

How do I track my order?

Once your order ships, you'll receive a tracking link via email or SMS.

Can I change or cancel my order?

Orders can be cancelled within 1 hour of placement. Contact us immediately if you need to make changes.

What payment methods are accepted?

We accept all major credit/debit cards, UPI, net banking, and wallets via Razorpay.

How long does The Urban Casual take to deliver?

Standard delivery takes 5-7 business days within India.

What is The Urban Casual's return policy?

The Urban Casual offers a 7-day return window on eligible items, so you can exchange or return jeans, tees and shirts that don't fit.

How can I contact The Urban Casual for order support?

Email support@theurbancasual.com — the team responds Monday to Saturday, 10 am to 6 pm IST.

Still have questions? Contact us.